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Job Description:
The Company
CampSite is an industry-leading software company that has been revolutionizing the way summer camps operate since 2012. With our advanced software solutions, we empower camp directors and administrators to streamline their processes, optimize efficiency, and elevate the overall camp experience for everyone involved.
As a 100% remote company, we offer flexibility and work-life balance while promoting a culture of continuous learning and growth with ample opportunities for professional development. Honesty and trust form the foundation of our company culture. We believe in transparent communication, fostering an environment where every team member feels heard, respected, and valued.
Customer service is a fundamental pillar of our company. We are passionate about building long-lasting relationships with our clients and providing unparalleled support. We go above and beyond to ensure their success and satisfaction, understanding that their achievements directly reflect on our own. Every employee at CampSite has the opportunity to make a real impact, contributing their unique skills and ideas to shape the future of our organization and the summer camp industry as a whole.
Job Responsibilities
As a Training & Onboarding Specialist at CampSite, you will be the dedicated representative to all Camps assigned to you. Responsibilities include, but are not limited to the following:
- Meet with new Camps/Clients to assess their program information and how it translates to the functionality within CampSite.
- Analyze new Camp/Client data for migration from their existing system and reconfigure data to import into CampSite.
- Provide engaging, one-on-one virtual training for rotating book of assigned Camps/Clients.
- Create and maintain training materials and support documentation.
- Build strong relationships with customers, ensuring trust and 100% satisfaction.
- Assist with content development to refine and improve course curriculum as needed
- Review and test new product functionality.
- Share customer feedback and functionality requests with the Product Management team.
- Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs.
Qualifications
- A self-starter with a strong work ethic and superior attention to detail.
- The ability to work independently on multiple projects simultaneously with minimal direction.
- Excellent written, verbal and interpersonal communication skills, problem solving and conflict management.
- The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members.
- The ability to learn new programs quickly is essential.
- Strong knowledge of Microsoft Excel required.
- Previous experience in a Customer Support & Training Role.
- Technical Experience preferred.
- Friendly, outgoing, empathetic and customer focused.
- Knowledge of Day & Residential Summer Camp administrative processes a big plus.
- Knowledge of web based software (SaaS) is a plus.
- Familiarity with ZenDesk, ScreenSteps and SalesForce or similar systems is a plus.
- Willingness to work variable hours during the busy summer support season.
- Bachelor’s degree or equivalent experience.
Business Unit:
Campsite
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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