Donor Care Representative [United States]

 

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

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WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

• Bilingual Spanish preferred.

The salary range for this position is: $22.50-$25 per hour

WHAT YOU NEED TO KNOW:

• This position can be located nationwide, you must be able to accept donor calls and respond to donor cases from 8:30am – 5:30pm ET, Monday – Friday from a quiet, private workspace.
• Provide support to donors related to charitable donations (refunds, receipts, , etc.).
• Provide excellent customer service to our donors, resolve and troubleshoot concerns related to financial gifts, and escalate complex problems.

WHERE YOUR CAREER IS A FORCE GOOD

• Respond to general inquiries by phone or in writing, providing prompt resolution to
  donor issues or route requests to appropriate departments.
• Research account histories: verify that donations are recorded properly; troubleshoot and escalate, as needed.
• Draft correspondence to a donor to resolve issues, collect information, and provide resolution.
• Take the steps to process refunds, update records, or take donations as appropriate.
• Document, and track questions and/or problems in order to identify possible trends or
  systems issues. Escalate issues/concerns, as appropriate
• Navigate multiple platforms and CRMs to research donor issues.
• Provide excellent donor support and provide excellent customer service to donors.

WHAT YOU NEED TO SUCCEED:

Education: High School or equivalent required.

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

Management Experience: NA

Skills & Abilities:

• Ability to plan, prioritize and organize work to meet customer expectations.
• Excellent organizational skills and ability to work with attention to detail.
• Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders.
• Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Ability to work on a team.

Travel: Some travel may be required.

Essential Functions/Physical Requirements:

• Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.
  Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit

redcross.org/volunteertoday

to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:

Summary of Rights

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