- Job description: International Voice Process.
- Freshers with good communication can apply.
- Experience candidate can apply who have experience in BPO.
- under graduation is also fine.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidate’s queries.
- Respond to candidate’s queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
- Experience - 0Months to 3 Years experience in Customer support (BPO)
- Freshers- 3,00,000 Per Annum Monthly- 25000 CTC
- Package - 4,80,000 Per Annum Monthly- 40,000 CTC
- Transport : Two way cab facility (Pick up & Drop) Will be provided in free of cost
- 5 Days of working.
Job Type: Full-time
Salary: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai, Mumbai - 400079, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Speak with the employer
+91 8296828954
